Support

Need a hand? Email support@runvid.ai and a human will get back to you. It's the fastest way to reach us for anything about your account, your plan, or a generation that didn't come out right.

What to include

Sending these up front usually saves a round trip and gets your issue solved on the first reply:

• The email address on your Runvid account.
• What you were trying to make, and which node and model you used.
• The exact error message or a screenshot, if you saw one.
• Roughly when it happened.

Billing and plans

You can upgrade, downgrade, or cancel at any time from your subscription page — there are no cancellation fees. If you have a question about a specific charge, include the date and amount and we'll track it down. Our billing terms are in the Terms of Service.

Credits

Every generation draws from your monthly credit balance, and heavier jobs cost more. Your balance refreshes at the start of each billing cycle. If a generation failed but credits were still deducted, tell us what happened and we'll look into putting them back.

Your account and data

To export or delete your account data, email us from the address on the account. The Privacy Policy covers what we store and how long we keep it.