Privacy Policy

This Privacy Policy explains how Runvid ("we", "us", or "our") collects, uses, and protects your information when you use our website and application (the "Service"). By using Runvid, you agree to the practices described here.

1. Information We Collect

• Account information: your name, email address, and authentication details (including data from Google sign-in if you use it).
• Content: prompts, uploads, and the media you generate or store on the Service.
• Billing information: subscription and transaction details, processed by our payment provider (we do not store full card numbers).
• Usage data: device, browser, log, and interaction data collected automatically to operate and improve the Service.

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process payments and manage your subscription.
• To authenticate you and secure your account.
• To communicate with you about your account, updates, and support.
• To detect, prevent, and address fraud or abuse.

3. AI Processing & Third Parties

To generate media, we send your prompts and inputs to third-party AI providers and infrastructure partners (for example, model and media-generation services). These providers process data on our behalf and are subject to their own privacy and security commitments. We also use service providers for hosting, authentication, database, and analytics.

4. Storage & Security

Your account data and content are stored with our hosting and database providers. We use industry-standard safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, though some features may not function without them.

8. Children's Privacy

Runvid is not intended for individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

10. Contact

Questions about your privacy, or want to export or delete your data? Contact us at support@runvid.ai, or see our Support page for what to include so we can help faster.